SHIPPING & RETURNS
SHIPPING
PROCESSING TIMES
Orders are processed Monday through Friday and are shipped within 1-2 business days, excluding weekends and holidays.
ORDER TRACKING
Tracking information is sent via email once orders are shipped out. You can also find all tracking information in your KALOVY account under “Order History.”
SHIPPING OPTIONS
We ship across Canada and United States. All pricing is in Canadian dollars (CAD).
CANADIAN SHIPPING
Free Standard Shipping for all orders in Canada over $120 CAD.
Free shipping for these orders is automatically applied during the checkout process and arrive within 3-9 business days from the date your order has been shipped.
Standard Shipping for all orders in Canada under $120. We use Canada Post shipping services. Shipping time frames and pricing can be viewed at checkout.
USA SHIPPING
Free Standard Shipping for all orders in the US over $200 CAD.
Standard Shipping for all orders in the United States under $200. We use Canada Post shipping services. Shipping time frames and pricing can be viewed at checkout.
USA TAXES AND CUSTOMS CHARGES
Customers in the United States may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. KALOVY is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
RETURNS
We pride ourselves in carefully curating products of high-quality that are always clean, cruelty-free and trusted by experts. We believe in our products and their results, if for any reason you are not satisfied, please contact us at info@kalovy.com within 14 days of initial purchase.
Due to sanitary reasons, we unfortunately cannot accept returns or exchanges. Please read the following exceptions for replacement in certain circumstances.
DAMAGED OR RECEIVED THE WRONG ORDER
Please inspect your order upon reception and notify us immediately if the product is damaged due to transit or if you were shipped the wrong order. Send us a photo of proof at info@kalovy.com along with your order number, this way we can evaluate the issue and replace the product as promptly as possible.
EXCHANGES
In the unfortunate event of ordering the wrong item, we will replace the product if its in the same condition that you received it in, unused or unopened, and in original packaging. Please contact us within 14 days of initial purchase for exchange to be evaluated. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We will send you the correct item upon receipt of proof that you have sent back your order. Please note that Return Shipping is at the cost of the customer and is non-refundable.
ORDER CANCELATION
Our team is working hard to dispatch your order as quickly as possible therefore order cancelations or modifications may not always be possible upon request. If your order has not been shipped yet, please reach out to us with your order number at info@kalovy.com.
If you have any questions or concerns about our products, feel free to contact us.