FAQs
SHIPPING & RETURNS
Where do you ship?
We ship across Canada and the United States.
What are the shipping costs?
- Free Standard Shippingfor all orders in Canada over $75 before taxes.
- Free Standard Shippingfor all orders in the United States over $99 before taxes.
How long will it take for my order to arrive?
Once you place your order, it is processed and shipped within 1-2 business days, excluding weekends and holidays. Please allow 3-9 business days from the date it has been shipped for your order to arrive to you.
How do I track my order?
Tracking information is sent via email once orders are shipped out. Please note that tracking links may need 24-48 hours to generate. You can also simply sign into your Kalovy account and select “Order History" for all tracking information.
Can I cancel/modify an order?
It is only possible to make a change to your order if the order has not been processed and shipped yet. Our team is working hard to dispatch your order as quickly as possible therefore order cancelations or modifications may not always be possibly upon request. Please contact us atinfo@kalovy.comwith your order number and change/cancellation request details.
What is your return policy?
Due to sanitary reasons, we unfortunately cannot accept returns or exchanges. Please read ourreturn policyfor exceptions of replacement in certain circumstances.
KALOVY PRODUCTS
What does Kalovy mean?
Kalovy (ka·lō·vī)is derived from two words - Kalo in ancient Greek meansbeautifuland noble, while Vie in French meanslife. Kalovy inspires us to live beautiful - honouring our values and standards, and never settling for anything less.
Why are your shampoos and cleansers not as foamy as other brands?
Our cleansers and shampoos do not contain sulfates (SLS, SLES) or any other synthetic thickeners because they may lead to skin irritations and disturb skin's natural PH. When replaced with natural mild surfactants, mainly derived from natural sources such as fructose and coconut oil, they have gentle cleansing abilities that do not remove our skin's natural oils.
Have all your products been tested and approved?
Our products are always trusted by beauty experts, scientists, dermatologists and are proudly approved by Health Canada. During the review and evaluation phase, products are tested for weeks ensuring effective and beneficial results.
What is your banned ingredient list?
- PARABENS
- MINERAL OIL
- PETROLATUM / PARAFIN WAX
- DEA (DIETHANOLAMINE)
- TEA (TRIETHANOLAMINE)
- MEA (MONOETHANOLAMINE)
- PEGs (POLYETHYLENE GLYCOLS)
- PPGs (POLYPROPYLENE GLYCOLS)
- PHTHALATES
- SILICONES
- SULFATES (SLS OR SLES)
- GMOs (GENETICALLY MODIFIED
- ORGANISMS)
- SYNTHETIC FRAGRANCES
- SYNTHETIC DYES
- EDTA (ETHYLENEDIAMINETETRAACETIC ACID)
Where are Kalovy products curated and sourced from?
All our brands and products are carefully curated and sourced from around the world.
I would love to try your products first, do you have samples?
We include surprise samples with every order.